Your questions and concerns are important to us!
We are a small team, manufacturing and shipping a large volume of product, and most of our days are spent focusing on keeping orders heading out in a reasonable time frame. We will do our best to get back to you within 1-2 business days of your submission. We do get a lot of messages every day, so in order to help us stay efficient in answering emails, please adhere to the following:
We are a small team, manufacturing and shipping a large volume of product, and most of our days are spent focusing on keeping orders heading out in a reasonable time frame. We will do our best to get back to you within 1-2 business days of your submission. We do get a lot of messages every day, so in order to help us stay efficient in answering emails, please adhere to the following:
- Direct all inquiries on custom jobs to our CUSTOM SHEATH page.
- Please do not email asking for a status update if your order is within the quoted lead time of 14 days (you can check the status of your order by the date ordered here: ORDER STATUS)
- If you are referencing an order (current or completed), please include the order number that you received in the confirmation email that you received after your purchase.
